Your privacy matters to us. This Privacy Policy explains how SpectrumSense.ai ("we," "our," or "us") collects, uses, and protects your information when you use our AI-powered guidance platform for neurodivergent and special-needs communities.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide to us, including:
- Account Information: Name, email address, organization details, and contact information when you create an account or request a demo
- Usage Data: Questions, queries, and interactions with our AI guidance system
- Communication Data: Messages, feedback, and correspondence you send to us
- Profile Information: Preferences, settings, and any customizations you make to our services
1.2 Information We Collect Automatically
When you use our services, we automatically collect:
- Usage Analytics: How you interact with our platform, features used, and session duration
- Technical Data: IP address, browser type, device information, and operating system
- Log Data: Access times, pages viewed, and other standard web server logs
- Performance Data: System performance metrics and error reports
2. How We Use Your Information
We use your information to:
- Provide and improve our AI guidance services
- Personalize your experience and deliver relevant content
- Process your requests and provide customer support
- Ensure platform security and prevent fraud
- Comply with legal obligations and regulatory requirements
- Conduct research and analytics to improve our services
- Send you important updates about our services (with your consent)
3. Information Sharing and Disclosure
3.1 We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3.2 Limited Sharing
We may share your information only in these limited circumstances:
- Service Providers: With trusted third-party vendors who help us operate our platform (under strict confidentiality agreements)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
- Consent: When you explicitly consent to sharing your information
4. Data Security and Protection
4.1 Security Measures
We implement comprehensive security measures to protect your data:
- End-to-end encryption for data transmission
- Secure data storage with industry-standard encryption
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Employee training on data protection best practices
4.2 Compliance Standards
Our platform is designed with compliance in mind:
- HIPAA Compliance: We can sign Business Associate Agreements (BAAs) for healthcare organizations
- FERPA Compliance: Educational data protection standards
- GDPR Compliance: European data protection regulations
- COPPA Compliance: Children's online privacy protection
5. Your Rights and Choices
5.1 Access and Control
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent for data processing
5.2 Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will securely delete your personal data within 30 days, unless we are required to retain it for legal reasons.
6. Children's Privacy
Our services are designed to support families and organizations serving children with special needs. We comply with COPPA and other applicable children's privacy laws. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
7. International Data Transfers
If you are accessing our services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. We ensure appropriate safeguards are in place for international transfers.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification (if you have an account)
- Displaying a prominent notice on our platform
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@spectrumsense.ai
- Website: spectrumsense.ai
- Address: SpectrumSense.ai, Privacy Officer
Questions about your data? We're here to help. Contact our privacy team at privacy@spectrumsense.ai for any questions about how we handle your information.